COVID-19 Statement

What I am doing to protect you and me

N.B. Please see details regarding changes relating to masks/face coverings which come into force on 08/08/2020 below.

I have made a few changes and I am outlining strict procedures which I will be following.  

If you would like to see my full COVID-19 Risk Assessment please click here

For a quick overview of things which might affect your treatment please see below.

Booking a treatment

For now, I will be suspending the online booking system in order to carefully control the amount of treatments per day and provide long enough gaps between for extra sanitising procedures.

Treatments over 60 minutes will be temporarily suspended as per guidance to limit the time spent with any one individual in close contact. 

All clients will be asked to complete an Online Consultation at least once

All Clients will need to complete a short COVID-19 waiver up to 24 hours before every treatment.  The link to this Can be found on the Friendly reminder emails which are automatically generated.  

At your treatment

Clients will be asked to try not to arrive at their treatments more than 5 minutes early unless they have contacted me to check it is ok.  This is to allow for adequate disinfection procedures to take effect. 

Clients will be encouraged to use hand sanitiser on entering the clinic.

Clients are encouraged to bring their own water

Clients are encouraged to attend treatments on their own to limit any unnecessary contact

In accordance with Government guidance I will be wearing a visor along with a mask as I feel this will help to sufficiently reduce the risk levels.  As per the latest Government update, client’s will also be required to wear masks for treatments from 8th August 2020 until further notice.  I will be happy to provide disposable masks but encourage the use of reusable masks/face coverings as a way of reducing waste and protecting our environment.  I do have reusable masks available for £2 each (while stocks last) or disposable masks available for free.  Client’s are also welcome to use their own mask/face covering. 

Clients will notice that unessential soft furnishings have been removed, this is due to not safely being able to sanitise such items. 

Clients will not see this but there will be a disposable waterproof layer under usual massage couch linens.  This is to protect the couch upholstery during sanitisation procedures. 

Cash will still be accepted but the old £20 notes will not.  This is because they are not waterproof and therefore cannot be washed with soap and water.  

Contactless payments are encouraged either by Credit/Debit Card, Google Pay, Apple Pay or similar.

Due to the nature of the business, hygiene and cleaning were always a high priority.  If you wish to read details of my sanitising/cleaning routine, you can find it in the COVID Risk Assessment. 

Public Health England have categorised two groups of vulnerable people.  These are the Extremely Vulnerable/High Risk group, who should have received a letter from the NHS advising them to shield.  The current advice for the Extremely Vulnerable is that they should defer treatment until the Risk level from the Government has been lowered and it is safe for them to receive close contact treatments.

The Vulnerable/Moderate risk group are advised to speak to their GP before receiving and close contact treatment.  If you are identified in this group and would like some information for your GP I will be happy to help with this.  

If you are unsure whether or not you fit into any of these categories more information can be found at: https://www.nhs.uk/conditions/coronavirus-covid-19/people-at-higher-risk/whos-at-higher-risk-from-coronavirus/

If you have had COVID-19 it is important that you consult with your GP before receiving close contact treatments.  This is due to findings of long term effects which may affect the suitability for treatment. 

It is important to me that clients feel comfortable coming for a treatment.  If anyone has any questions or concerns, please do not hesitate to contact me. 

Equally, if you have any feedback, e.g. you like the way I am doing something or you think I should be doing something differently please let me know.  COVID-19 has been a learning curve for people in many different ways and it is important to support others wherever we can. 

Kind Regards 

Robyn

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